Refund policy
Last updated 8 October 2026
Draft. The refund window and contact details need the owner's confirmation.
Asking for a refund
Email [To be confirmed: support email address] within [To be confirmed: number of days] days of the payment, with your licence key or the email address you paid with. Telling us what didn’t work helps us fix it, but you don’t have to.
Refunds go back to the card or payment method you used, through Stripe. Your bank may take a few days to show it.
What a refund changes
- The licence is revoked: it stops receiving updates and support, and it can’t be activated on new sites.
- For a yearly licence, the subscription is cancelled at once and won’t renew.
- PrintBlob (free) is not affected.
Yearly renewals
[To be confirmed: whether automatic renewal payments can be refunded, and within how many days.] You can always cancel a yearly subscription in your account before it renews.
Chargebacks
If a payment is disputed with your bank, the licence is suspended while the dispute is open. It is restored if the dispute is decided in our favour.